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Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About Doge’s Palace

Do I need to book tickets in advance?

Advance booking is strongly recommended, especially during peak season, to secure entry and avoid long queues.

How long does a visit usually take?

Most visitors spend around 1.5 to 2 hours exploring Doge’s Palace.

Is Doge’s Palace suitable for children?

Yes, families are welcome. Some areas, such as the historic prisons, may feel intense for very young children.

Can I visit Doge’s Palace and St Mark’s Basilica on the same day?

Yes. Both landmarks are located in St Mark’s Square, making it easy to combine visits.

Is the Bridge of Sighs included in the visit?

Yes, standard admission includes access to the Bridge of Sighs from inside the palace.

Are guided tours available?

Guided tours and audio guides are available and provide deeper insight into the palace’s history and artworks.

Is Doge’s Palace accessible for visitors with reduced mobility?

Accessible routes and elevators are available for many areas, though some historic sections have limitations.

Can I take photos inside the palace?

Photography for personal use is allowed in most areas, but flash and tripods are not permitted.

Where is Doge’s Palace located?

Doge’s Palace is located in St Mark’s Square, in the historic center of Venice.

Is this the venue’s official website?

No. This website offers official tickets to Doge’s Palace but is not the venue’s official website.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

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